Our Approach
Our simple approach to a successful and professional migration.
Let our Microsoft Business Voice specialists take you through the steps so you can begin benefitting immediately without business interruption.
Assess
- Current telephony audit to review existing solution.
- Obtain previous bills and any logins.
- Assess network requirements.
- Ascertain hardware requirements.
- Provide comprehensive quotation, including ROI’s.
Prepare
- Produce detailed project plan, including key milestones.
- Integration evaluation.
- Setup Direct Debit for licensing and call plans.
- Provide Microsoft Business Voice licenses.
- Setup lease agreement for hardware (if required).
- Procure hardware (if required).
- Setup Microsoft 365 with Teams (if not already deployed).
- Perform health check to ensure Teams meets best practice and business objectives.
Setup
- Initiate port of existing phone numbers.
- Setup DDI’s.
- Configure call queues.
- Record voice prompts.
- Enable voicemails.
- Configure auto attendants.
- Perform business objective testing
Rollout
- Deploy hardware.
- Provide training.
- Complete number ports.
- Go live.
- Handover to M365 Voice Support.
Key Features
Enterprise phone system
A modern voice telephony solution designed for SME’s to integrate seamlessly with your existing Teams client.
Audio conferencing
One communication tool to make, receive and transfer landline and mobile calls on the PSTN from any device, improving employee experience and productivity.
Calling plan
Simplify and consolidate your communications and unify calls, conferencing and messaging, within the Microsoft Teams application.
Communication
- One simple ‘go-to’ communication tool to unify calling, chat and video conferencing.
- Use Microsoft Business Voice to call, receive and transfer from anywhere on your desktop, mobile, web or phone.
- Receive a first-class enterprise, secure calling experience on any device.
- Dial-in audio conferencing for up to 250 people per meeting.
- Share and edit Microsoft Office documents live during calls.
- Includes a 1,200 minute domestic call plan (pooled) per licence (includes mobiles)
- International calling plans and credit options are available.
Intelligent calling
- Connect on all of your devices with the same consistent number.
- AI powered intelligence includes automatic voicemail transcription, chat translation and real time captioning in meetings.
- With one click, turn chats into calls, add multiple participants, join calls and schedule meetings.
- Caller ID and call transfer supported with any device.
Productivity
- Save time switching between applications.
- One seamless stack for conferencing, messaging, screen sharing and voice calls.
- Integrates neatly with Office 365, Outlook calendars and contacts.
- Use Word, Excel, and PowerPoint within calls and meetings.
- Collaborate and communicate easily with Teams users outside your organisation.
- One provider, one simple billing process.
Security and support
- 24/7 Microsoft Support.
- Cloud-based software.
- A globally trusted brand used by millions.
- A reliable and secure application.
- Free 30-Day trial available (up to 25 users).
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Frequently Asked Questions
Here are some frequently asked questions from our
Microsoft Business Voice specialists.
What does Microsoft 365 Business Voice provide beyond Microsoft Teams?
Teams enables Voice over IP (VoIP) calls between Teams users only. Whereas Microsoft 365 Business Voice enables users to make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN).
Can you retain your existing telephone numbers with Microsoft Business Voice?
Yes! You can keep and migrate your existing phone numbers or get new ones. All global numbers can be obtained.
What do I need to get started?
If you have Microsoft Teams, you are already halfway there. Our specialists will provide everything you need to get you started but for more information on what might be required see the steps in Our Approach.
Get Microsoft Business Voice
Microsoft 365 Business Voice is a modern cloud-based telephony solution that integrates into Office 365. It gives you calling together with chat and meetings in a single app, Microsoft Teams.