Can you retain your existing telephone numbers with Microsoft Business Voice?
Yes! You can keep and migrate your existing phone numbers or get new ones. All global numbers can be obtained.
Can I still make outbound public switched telephone network calls?
Absolutely. Dial and receive PSTN calls to any number globally. Microsoft Business Voice works the same way as your regular telephone system.
Can I use my android or iPhone mobile device with Microsoft Business Voice?
You can. Infact, everything you would access on your desktop client is available on both your mobile phone and other devices, for example, tablets and laptops.
What call plans are available with Microsoft Business Voice?
For UK customers, the call plan allows for 1,200 minutes (pooled) per user/licence. International call plans can be purchased and minutes can be added to a prepaid wallet. The conferencing features accommodates up to 250 attendees. International calling plans and credit options are available.
What does Microsoft 365 Business Voice provide beyond Microsoft Teams?
Teams enables Voice over IP (VoIP) calls between Teams users only. Whereas Microsoft 365 Business Voice enables users to make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN).
Do I need to upgrade my headset to Microsoft Business Voice?
If you are currently set up using a headset with your Team’s client, you can continue using this effectively for Business Voice. Apple airpods work just fine for example. Although, if you require a physical handset, there are compatible options available; https://www.microsoft.com/en-gb/microsoft-365/microsoft-teams/across-devices/devices/category?devicetype=34.
M365 voice can provide these, including leasing hardware.
Do I need a Microsoft certified Teams phone?
If you want a fully certified Teams feature set, then yes. Available compatible desk phones can be found here https://www.microsoft.com/en-gb/microsoft-365/microsoft-teams/across-devices/devices/category?devicetype=34. M365 voice can provide this, including the leasing hardware
Do I need Microsoft Business Voice Licensing if I have Teams?
Yes, M365 Voice will provide the correct licenses to give you the full phone system features.
What do I need to get started?
If you have Microsoft Teams, you are already halfway there. Our specialists will provide everything you need to get you started but for more information on what might be required see the steps in Our Approach.
Are there room based or meet up solutions for huddle spaces?
Yes please see options here https://www.microsoft.com/en-gb/microsoft-365/microsoft-teams/across-devices/devices/category?devicetype=20&page=1&filterIds=. M365 voice can provide these, including the leasing the hardware.
I’d like to use a conference phone, are they available?
Yes see your options here https://www.microsoft.com/en-gb/microsoft-365/microsoft-teams/across-devices/devices/category?devicetype=16&page=1&filterIds=
M365 voice can provide these, including leasing any hardware
Will we be without service whilst you migrate us?
Absolutely not, the M365 Voice approach means your customers will always be able to contact you throughout the migration to Microsoft Business Voice.