With the recent Covid-19 pandemic, governments around the world are urging businesses to implement strategies for home working wherever possible. This has encouraged SMBs to scrutinise operations, from assessing finances and overheads, to finding new solutions for collaborating and communicating with their teams.
For some, it’s been a revelation, provoking thoughts and questions around how and where our teams collaborate. As a nation we have accelerated our remote working capabilities almost overnight and in order to maintain productivity, SMBs have been forced to get creative in new and dynamic ways. This is of course, largely facilitated by increasingly reliable and game-changing technology in the forms of Microsoft Teams, Zoom and Slack.
In fact, a recent article from Microsoft highlights just how epic the adoption of Teams has been;
“In April, we saw more than 200 million Microsoft Teams meeting participants in a single day, generating more than 4.1 billion meeting minutes. Also, Teams now has more than 75 million daily active users, and two-thirds of them have shared, collaborated, or interacted with files on Teams as well.”
Admittedly, the ‘new look’ workspace has a very different vibe. Laptops over desktop computers, mobile phones over handsets, video conferencing over meetings and in order to be a success, it requires smart, efficient and reliable tools. Evidently, Microsoft has nailed this with Teams, which beyond the internal calling, now has the option of completing the package with a full Cloud based telephone system – Microsoft 365 Business Voice.
Microsoft 365 Business Voice is the last remaining piece of the puzzle and it’s a wonder the uptake has not yet exploded. A typically outsourced function for businesses, has been replaced with Microsoft’s cloud-based telephone system that is a neat extension of the Teams existing client – it sounds like a no brainer and the ROI analysis will agree.
As well as the same secure and intuitive interface you’re already using for internal calls and video conferencing, Microsoft Business Voice allows you to make and receive calls on the PSTN, whilst delivering a fully comprehensive telephony offering including call waiting, voicemail, internal transfer and a few other great touches, such as voicemail transcriptions. The beauty of this service is that it operates with your mobile phone – or any device currently using the Microsoft Teams app – making the argument that typical enterprise desk phones are largely obsolete.
Contact one of our specialists about getting Microsoft Business Voice.